Career - Experienced professionals

Complaints Manager (m/f/d)

Career Professionals Complaints Manager (m/f/d)

Area of responsibility

Responsible for the comprehensive processing of customer complaints using industry-standard quality tools
Carrying out root cause analyses and initiating corrective measures with the process owners
Customer support in the context of complaint processing (internal/external)
Creation and evaluation of quality indicators

2024-02-28

Professional requirements

Completed technical training in the metal sector/advanced training as a master craftsman, technician (m/f/d)
Sound knowledge of quality tools such as 8D, Ishikawa, 5-Why, Core Tools
Independent and autonomous working style
Professional experience in the automotive industry desirable

Knowledge and skills

Independent working personality with analytical and organisational skills and abilities
Foreign language: business fluent in English
Ability to deal with conflict, ability to work under pressure, ability to work in a team, flexibility
Skilful, confident appearance

Your prospects with us

Attractive employer
Interesting, varied and challenging work
Secure and future-orientated workplace
Social benefits of a modern company

Application form

Become part of our successful team and apply either using the form below or in writing to our HR department.
We look forward to hearing from you.

Would you like to know more about HEWI as an employer?

Our recruiting team will be happy to answer your questions!

Daniela Niefanger
Personnel

Phone +49 (0) 7424/704-275
Email: dniefanger@hewi-group.com